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In order to be eligible for a refund, you have to return the product within 15 calendar days of your purchase. The product must be in the same condition that you receive it, undamaged in any way and not used or installed.
After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 15 calendar days have passed, you will not be eligible for a refund.
Shipping is not covered and will not be refunded
If anything is unclear or you have more questions feel free to contact our customer support team at email@example.com
If you receive an item that is damaged or defective, please contact Customer Support immediately email firstname.lastname@example.org . Every manufacturer's policy is different; in some situations, the manufacturer or supplier may prefer to handle the issue directly and TSG Carbon Works will not be able to offer you a solution as per our manufactures agreement. In any case, we will help you follow the proper channels in order to resolve the issue as quickly as possible.
Most manufacturers will repair or exchange defective products according to their warranty policies. If the manufacturer does not handle your claim to your satisfaction, please contact us and we will be happy to assist you.
Please note: TSGcarbonworksllc reserves the right to refuse any merchandise that is found to be free of defects. The merchandise will be returned to you along with a copy of our testing results.
Tsg Carbon Works LLC
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